Cancellations and No Shows
Your Fusion Salon and Spa treatments are reserved especially for you! We value your business and ask that you respect the scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. If cancellations are made within 24 hours...
1st offense - A friendly reminder of our policy.
2nd offense - A 50% deposit will be required to book any future appointments.
3rd offense - A 100% deposit will be required to book any future appointments.
No-shows will require a 50% deposit to rebook any future appointments.
If a no-show occurs again, a 100% deposit will be required to rebook.
If a deposit is taken and you cancel within 24 hours or no-show, your deposit will be non-refundable.
Late Arrivals
Please keep in mind that showing up late for an appointment will affect the length and nature of your service. We fully understand that sometimes being late is outside of your control. We will always do our best to accommodate late arrivals by preforming the most complete treatment possible in the time remaining. Unfortunately, arriving too late to preform a service will result in a cancellation, and the associated cancellation fee.
Client Satisfaction & Refunds
Due to the nature of the service there are no refunds on any services rendered. Please contact us within 72 hours of our service date with any problems and/or concerns you have regarding your service. We feel that every client deserves the highest level of satisfaction. Should you not be satisfied, please let us know immediately, and we will discuss a solution. Redo services must be scheduled and completed within 2 weeks of the original scheduled appointment date.
Pricing
Prices are subject to change without notice and are subject to applicable taxes.
In fairness to all clients, there will be no exceptions to the above policies. If you have any questions or concerns please contact us directly to discuss.